Thank you for shopping with Zoya!
Shipping Area
We currently ship within Egypt only.
Order Processing
Once your order is confirmed, we begin preparing it for shipment from the UAE.
Delivery Time
As our products are sourced from the UAE, estimated delivery time is 15–20 business days from the date your order is confirmed.
Please note that delivery times are estimates and may vary due to customs clearance, public holidays, weather conditions, or courier delays.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location.
Order Updates
We’ll keep you updated throughout the shipping process. If there are any unexpected delays, we’ll notify you as soon as possible.
Shipping Information
Please make sure your shipping address and phone number are correct before placing your order. Zoya is not responsible for delays caused by incorrect or incomplete shipping information.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can assist you promptly.
Questions?
If you have any questions about shipping or your order, our customer support team is always happy to help.